PRIVACY POLICY

Your privacy is of utmost importance to us, Higher Ground fully understands our customers’ concerns regarding the privacy of the information they share with us. We hold our customers and the information they share with us, in the highest regard. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. We are committed to ensuring that your personal information is properly safeguarded and complying with all applicable federal and state privacy laws. Please take a moment to read our Privacy Policy for a better understanding of the measures that we take to protect you and the information you share with us.


The following Privacy Policy describes information and privacy practices for Higher Ground Smoke and Vape.


Please be aware that this site may contain links to other sites that are owned and operated by third parties. This Privacy Policy may not apply to those links or to other sites. These third party sites have their own privacy policies and practices. We encourage you to read the privacy policies of these third party sites to learn how they collect, use, share and secure your information.


What information do we collect?


Higher Ground collects information about you to provide the best products and services possible. We are fully committed to improving the shopping experiences both at Higher Ground Retail stores and online at Highergroundhouston@gmail.com




Higher Ground collects and may store any information you enter on our website, provide us in our retail stores, or submit to Higher Ground Smoke and Vape in any other way. For example, we collect information that you provide when you create an Account on our website, make an online or in-store purchase from us, send us an e-mail or call us, enter a contest, or participate in a survey. This information may include:


Your name.


Your mailing address.


Your e-mail address.


Your phone number.


Your credit card number.


A photo copy of your State Identification/Driver’s License


Higher Ground Smoke and More may receive information about you from other sources. These other sources may help to improve the quality or personalization of services that we provide to you.


How is information used and protected?


Our goal is to provide our customers with the highest level of service possible. From your first visit to our website to the delivery of your order, we want you to be completely satisfied with the experience without compromising your privacy.


Higher Ground Smoke and Vape uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage includes:


To fulfill and process your orders and communicate with you regarding those orders.


To schedule your deliveries.


To service products.


To send marketing communications.


To open and service your Shopping Account.


To provide high-quality customer service.


To help us improve and customize what we offer to you, our site and advertising.


To send you information about our products, services and promotions.


To protect the security and integrity of our websites and our business.


To process credit card information.


How may information be shared?


Higher Ground does not sell or rent your personal information to third parties. Higher Ground may share your personal information under the following limited circumstances:


We may provide your information to a third party in the process of fulfilling an order for products or services you have placed with us. For example, we may provide your address to the shipping carrier where you have requested shipment for a purchase Higher Ground only shares the necessary information to third parties to provide the requested products or services in your order.


Higher Ground may share information in other special circumstances. We may disclose information where we have a good faith belief that disclosure is appropriate to comply with the law or where we believe disclosure is necessary to protect you, to comply with legal processes or authorities, to respond to any claims, or to protect the rights, property or personal safety of Higher Ground its customers, its associates or the public.


Higher Ground may share information with carefully selected vendors and business partners who may share offers and opportunities with you based on your interests.


What are your choices regarding information?


Higher Ground wants to communicate with you to inform you of product specials, changes to our website, contests and surveys, or other information we think may be of interest to you. Similarly, carefully selected vendors or business partners may want to communicate with you to inform you of special offers or opportunities.


If you do not wish to receive certain information or request that your information not be shared with third parties, please e-mail: Highergroundhouston@gmail.com. Please be sure to include your full name, the types of communication you would like to receive or not receive, and your related contact information. Please note that even if you opt-out of receiving marketing communications from Higher Ground you may still be contacted for transactional purposes. Some examples include request for customer service or questions regarding your order.


If you have created a Shopping Account on our website, you may review, update or correct your account information by accessing your Shopping Account with your password.


How will you be notified of future changes to the Privacy Policy?


Higher Ground may change or add to its Privacy Policy from time to time. For this reason, we encourage you to periodically review the Privacy Policy. For your convenience, we will post the date it was last updated at the bottom of the Privacy Policy.


If you have any questions regarding the Privacy Policy, please e-mail Highergroundhouston@gmail.com

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